Shipping policy

Free Shipping on Every Order

Shipping is free on all orders, with no minimum order value.

Delivery time

Orders are usually delivered within 7–15 business days. This includes order processing and transit time. Delivery times are estimates and may be longer during peak holiday periods or because of customs or carrier delays.

Where we ship

We ship to the countries available at checkout. If your country is not listed, we are not able to ship there yet.

Order tracking

When your order ships, you will receive an email with tracking information where available.

Shipping Protection (optional)

Shipping Protection costs $4.89 per order. It is pre-selected on the product page for convenience, but it is optional: you can untick it before adding to cart or remove it from your cart at any time before checkout. If a protected order is lost, stolen or damaged in transit, email support@snowlight.store with your order number (and a photo for damaged items) within 30 days of the expected delivery date, and we will reship the affected items free of charge. Shipping Protection is a service provided by Snowlight Store, not an insurance policy, and the fee is non-refundable once the order has shipped.

Customs, duties and taxes

For international orders, import duties or taxes may be charged by your country's customs authority. These charges are not included in the order price and are the responsibility of the recipient.

Address errors

Please check your shipping address carefully at checkout. If you notice a mistake, email us as soon as possible — we can update the address only if the order has not shipped yet.

Lost or delayed parcels

If your order has not arrived within 15 business days, or tracking has not updated for a long time, email support@snowlight.store with your order number and we will help.